Next Vape – Return Policy

At Next Vape, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return most items within 7 days of receiving your purchase. To be eligible, items must be unused, in original packaging, and in resalable condition.

Contact our customer service team with your order number and reason for return to initiate a return. Items marked as final sale or opened products are not eligible. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

1. Return Eligibility

   You can return most items within 7 days if the following conditions are met:

   • The item must be unused, in original condition, and in its original packaging.
   • No signs of damage or wear and tear.
   • All accessories, manuals, or free gifts must be included.
   • Final sale or non-returnable items cannot be returned.
   • Ensure items are securely packaged for return shipping; Next Vape is not responsible for lost/damaged items in transit.

2. How to Return an Item

   • Contact Us: Email our customer service at info@nextvape.com within 7 days with order number, products, and reason for return.
   • Return Authorization: Receive a Return Authorization and instructions.
   • Return the Product: Ship using a trackable method. You are responsible for shipping unless the product is faulty, damaged, or incorrect.
   • Refund or Exchange: Once received, we will process a refund to your original payment method within 7-10 business days or ship an exchange if requested.

3. Return Shipping Costs

   • Standard returns: Customer pays unless product is faulty/damaged/incorrect.
   • Faulty or incorrect items: Next Vape covers return shipping; a prepaid label will be provided.

4. Refunds and Exchanges

   • Refunds: Issued to original payment method after return is processed (7-10 business days).
   • Exchanges: Replacement shipped after receiving returned item, subject to availability.

5. Damaged or Defective Items

   If the item is damaged or defective, contact us within 5 days with photos. We will arrange a replacement or refund.

6. Items Not Eligible for Return

   • Opened products (vapes, media)
   • Items with broken seals or packaging
   • Final sale or non-returnable products

7. International Returns

   Currently, returns are accepted only for orders shipped within Ireland. We do not offer international returns.

8. Customer Service

   For questions or assistance, contact our customer service team:

   Next Vape
   Email: info@nextvape.com