Next Vape
Last Updated: 14 August 2026
At Next Vape, we want your order to arrive correctly and in good condition. This policy explains how cancellations, returns, faulty products and refunds are handled.
Nothing in this policy affects your statutory consumer rights.
Change of Mind Returns
For most eligible online purchases, you may notify us that you wish to cancel within 14 days of receiving your order.
After notifying us, eligible products should be returned within the applicable return period.
For a change-of-mind return, products should be:
- Unused and undamaged
- In their original condition
- Complete with accessories and packaging
- Unopened where health or hygiene restrictions apply
Please contact us before sending any product back so we can provide the correct return instructions.
Products That Cannot Normally Be Returned
For health and hygiene reasons, certain products may not be eligible for a change-of-mind return once opened or unsealed, including relevant:
- E-liquids
- Disposable or prefilled vape products
- Pods and coils
- Mouth-contact products
This restriction does not remove your legal rights if an item is faulty, damaged, incorrect or not as described.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, contact us as soon as possible with:
- Your order number
- Details of the problem
- Photos or video where helpful
Where your legal rights apply, we will arrange an appropriate solution such as a repair, replacement or refund.
We will cover or reimburse reasonable return costs for qualifying faulty or incorrect products where required.
How to Request a Return
To start a return, contact:
Please include your order number and the product you wish to return.
Do not send a return until you have received the correct return instructions from Next Vape.
Email:
nextvape.ie@gmail.com
Phone:
+353 851 512 678
Return Shipping
For a standard change-of-mind return, the customer may be responsible for return postage where permitted by law.
We recommend using a tracked delivery service and keeping proof of postage.
Where a product is confirmed as faulty, damaged or incorrect, return costs will be handled according to your applicable consumer rights.
Refunds
Once an eligible return has been received and checked, any approved refund will normally be sent to the original payment method.
Refund processing times may vary depending on your bank or payment provider.
Where required by applicable consumer law, refunds will be issued within the required legal timeframe.
International Returns
Customers in supported UK and European destinations may also have cancellation and return rights under the laws that apply to their purchase.
International return requirements may vary depending on the destination and product.
Please contact us before returning an international order so we can provide the correct instructions.
Need Help?
If you have a question about a return, refund or faulty product, please contact: